Different Help Topic for Different Department

LJS

Hi All,

Good day to everyone, I am looking to implement OsTicket for our company.
Looking to display Different set of Help Topic for Different Department.
Can someone advise me how to go about doing it.

Example:
HR User Login:

Employee Onboarding
Employee Offboarding
Employee Data Change
IT Support - Hardware
IT Support - Software

Any other user Login:

IT Support - Hardware
IT Support - Software

KevinTheJedi

LJS

You can only accomplish this at the Agent-level and not the User-level. Users will always see all Public Help Topics. However, with Agents you can disable their Miscellaneous Permission called "Department - Ability to see all Departments". Then you can set a Department for each Help Topic. Then that Agent will only see Help Topics that are a part of their Department or Help Topics that are not attached to any Help Topics.

References:

https://docs.osticket.com/en/latest/Features/Visibility%20Permissions.html#help-topics

Cheers.