contraseña de correo

infraestructura

hola , alguien me ayuda a saber porque al añadir nuevo e mail para configurar luego IMAP y SMTP no me aparece la casilla para ingresar el password del correo seleccionado , lo cual luego creo que es la causa que no me deja validarlo como en mi anterior hilo exponía
Hello, can someone help me know why when I add a new email to then configure IMAP and SMTP, the box does not appear to enter the password of the selected email, which I later believe is the reason why it does not allow me to validate it as in my previous thread exposed

https://forum.osticket.com/d/104711-no-envia-los-correos-de-confirmacion-al-usuario-que-crea-una-cuenta/23

ese imagen es de un tutorial que me lo pasar en este foro

infraestructura

esta es mi pantalla

KevinTheJedi

infraestructura

You add the email first...then the tabs appear. This changed in 1.17.x with to the modern authentication support. You should read the documentation:

https://docs.osticket.com/en/latest/Admin/Emails/Emails.html

Cheers.

infraestructura

I had some doubts about whether it was the software version but of course what you indicated I already did and I stayed on the authentication (basic authentication legacy) in both tabs
Remote Mailbox outing (SMTP)
I don't know how to act anymore

KevinTheJedi

infraestructura

That simply means the server/software cannot connect to the given host and port. More than likely a firewall issue, blocked/closed port, etc. I'd recommend reaching out to your server administrator and/or hosting provider for further assistance.

Cheers.

infraestructura

last question
What is the default port used by the osticket system?

KevinTheJedi

infraestructura

There is none; osTicket simply uses the information you input. So it’s whatever port you provide it.

Cheers.