Need to add additional fields to the Agents Ticket Dashboard
Add Fields on the Agent Ticket Dashboard
You are looking for Custom Columns and Custom Queues. Here is the relevant documentation:
- https://docs.osticket.com/en/latest/Features/Custom%20Columns%20&%20Custom%20Queues%20(Admin).html
- https://docs.osticket.com/en/latest/Features/Custom%20Columns%20&%20Custom%20Queues%20(Agent).html
Cheers.
Thank you for the response Kevin, but we are actually looking Fields for New Ticket on the Agent Panel
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- Best Answerset by KevinTheJedi
Then add a Custom Field to the Ticket Details Form or add a new Custom Form and add the Custom Fields there and attach the Form to a Help Topic. Again, you can reference the documentation for this:
Cheers.
Thank you again Kevin all sorted now