Need to add additional fields to the Agents Ticket Dashboard
atubvit
You are looking for Custom Columns and Custom Queues. Here is the relevant documentation:
Cheers.
Thank you for the response Kevin, but we are actually looking Fields for New Ticket on the Agent Panel
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Then add a Custom Field to the Ticket Details Form or add a new Custom Form and add the Custom Fields there and attach the Form to a Help Topic. Again, you can reference the documentation for this:
Thank you again Kevin all sorted now
