How do we implement Mobile OTP Authentication in Submit Ticket ( Open a New Ticket) and also for Check Ticket Status. Mainly implementing Authentication for the Contact Information for Mobile /Email .

  • You can't as this is not a feature in osTicket.
    What you can do is download and install the 2FA :: Authenticator from osticket.com/downloads and add the authenticator for when someone logs in.

    Alternatively you could also mod the core files, create your own plugin, or find a 3rd party plugin.

You can't as this is not a feature in osTicket.
What you can do is download and install the 2FA :: Authenticator from osticket.com/downloads and add the authenticator for when someone logs in.

Alternatively you could also mod the core files, create your own plugin, or find a 3rd party plugin.

a month later

The Two Factor Authentication plugin allows allows Agents to use an Authenticator application of their choice on their mobile device for 2FA. I need the validation for the Users/Customer who submit the Ticket . Need to validate the email id or the Mobile with an OTP.

    pramodkmr73

    I would setup something like SSO so the user has to go authenticate using a 3rd party system and that system you can force OTP.

    Otherwise you’ll need to modify the codebase and/or make your own plugin. With either option you will be on your own. Good luck!

    Cheers.

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