unable to read from file

SCABYTE

Esporádicamente aparecen mensajes de error
(root)/archivos_adjuntos/C/CFLy6-pEiCkwYzYL0sjDcfpKw-QktzoY: unable to read from file
Como puedo determinar cual es el ticket que contiene ese adjunto y la razon por la cual da ese error
Versión osTicket v1.14.3 (f4f5bc6) — v1.14.8 está disponible
Servidor del Software Web Apache
Versión MySQL 5.7.43
Versión PHP 7.4.33

KevinTheJedi

SCABYTE

That means that file is either missing or has inappropriate permissions/ownership. You should check that full file path to see if the file is there and if so fix the permissions/ownership. If not then in order to track it down you’ll have to look at the Database ERDs to see how the attachment table relates to thread entries.

Cheers.

vitweb

KevinTheJedi
I have the same issue here. I already checked for the files, they are missing. Is there an easy way to remove them from the database or do I have to manually track them down in every table?

Thanks in advance!

KevinTheJedi

vitweb

Delete the associated attachments records and file records. For any inline images you will still have references in each thread entry body. Those will need manual search and removal as the references are embedded in the actual entry HTML.

Cheers.

vitweb

KevinTheJedi Thank you. I guess I'll just ignore the messages then as there are quite some files affected...