Übersichtsseiten Kriterium "Vergangenheit" oder "leer"

Lennert16

Hallo, ich möchte gern die Übersichtsseite "Offen" mit zwei weiteren Kriterien füllen, sodass nur Tickets die in einer Spalte X (mit Datum) in der Vergangenheit liegen oder wo die Spalte X nicht gefüllt (leer) ist angezeigt werden.

Hat jemand eine Idee?

waczny

Hi Lennert,
please write in English so people can help you.
If I understand you right, you would like to have the Open ticket queue with another criteria for tickets from the past?
If this is the case you can go to Settings > Tickets > Queues > YOUROPENTICKETQUEUE and simply add another criteria such as "Create Date" > "in the past".

I hope this is what you need.

Otherwise if you have problems expressing your problem in English, write it here and I will try to understand you and to translate it.

Happy Friday
waczny

Lennert16

hi, sorry for the wrong language.

No, i’d like to have the possiblility, to define two criteria in the queue „open“ with one field.

For example: due time is in the past or is empty

Reason: i’d like to put back some ticket, that will affect in 2-3 week, so i dont wont see them all time in the „open“ queue

KevinTheJedi

Lennert16

There is no way to accomplish that at this time. A field can someone only have one set of criteria per queue/search. We also don’t have “or” conditions; it’s all And conditions.

Cheers.