liamcahill
Create a Ticket Filter, set the Target Channel to Email, set the Rules to User / Email Address > Contains > @ (so it matches every incoming email) or whatever criteria you want to match on, and set the Actions to Use Reply-To Email. Now when a User sends a new email that matches the Filter Rule it will set the User's Email address to the Reply-To address (if available). If it’s not available it’ll default back to the From email.
Cheers.
