Hello Everyone,

We have noticed that some colleagues frequently set an out-of-office notice in Outlook. When we work on their tickets, we receive these absence notices, which can be disruptive. Is there a way in osTicket to prevent these absence notice emails from being sent?
I have created an Outlook rule:

Thank you in advance.
Regards

  • KevinTheJedi replied to this.

  • Eiltesir

    Exactly that, create an inbox rule to move the out of office emails out of the inbox or configured fetch folder.

    Otherwise, in osTicket, you can create a Ticket Filter to match on whatever criteria and set the action to reject ticket.

    Cheers.

      Eiltesir

      Exactly that, create an inbox rule to move the out of office emails out of the inbox or configured fetch folder.

      Otherwise, in osTicket, you can create a Ticket Filter to match on whatever criteria and set the action to reject ticket.

      Cheers.

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