File not found

blopez

When creating a new ticket it goes blank and I get the following, I don't know what it could be

KevinTheJedi

blopez

Please post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

blopez

of course

blopez

I don't know if it's a problem with my accessories.

blopez

Previously it was version 1.14.5 of osticket but I installed a new version, I imported the plugins and used a backup of the database that I already had from version 1.14.5, I don't know what is failing

KevinTheJedi

blopez

Oof, yea you are running an old, unsupported version of osTicket. In addition you have many 3rd party plugins. Unfortunately we can’t help you unless you were to upgrade to a supported version (v1.18.1 or v1.17.5) and remove any 3rd party plugins/mods.

Cheers.

blopez

I have a question, if I use the most recent version will my database backup work in the newer version? That is to say, there are no changes in the structure of the tables that could cause it to no longer work correctly?.

KevinTheJedi

blopez

Correct, as long as there were no changes to the database you should be fine to upgrade with no issues.

Cheers.

blopez

Hello, I was already reviewing and decided to delete the ost_file table and it already let me save files and create tickets, I'm just curious to know why, I'm already doing tests with a database that they gave me but they didn't give me the folder where do the files that are saved as images, pdf, etc. come?

KevinTheJedi

blopez

The file metadata is stored in the _file table and the file data (raw contents) is chunked and stored in the _file_chunk table. Attachment records are stored in the _attachment table.

Cheers.

KevinTheJedi

blopez

Also, the File Not Found error could either be from the web server or the application. If it’s from the web server you’ll have to check your web server configurations, web server error logs, PHP error logs, etc. to see what could be happening. If it was from the application it means it was trying to display or retrieve a file but the file could not be found.

Cheers.