Issue in email notification

kjamal

Dear @KevinTheJedi ,
I hope you are doing good.
I have issue when our customer create ticket and send it to support team after the support team review the ticket they are assign it to for example NOC team which contain NOC guys which are assign to this team with below roles screen

Even I try to send test email using email diagnostics but the email was not sent .
Best Regards

KevinTheJedi

kjamal

You need to configure SMTP for a system email in order for mail to be sent out correctly. If you don’t setup SMTP the system will use PHP to send emails he mail on your behalf.

Cheers.

kjamal

KevinTheJedi
Dear Kevin,
i already configure remote mailbox so I select (same as remote mailbox) from SMTP it must be worked but I configure the SMTP as you mention and the issue was solved .
Many thanks
Best Regards

KevinTheJedi

kjamal

Did you set the Status to Enabled for the Outgoing (SMTP) tab? If that saves successfully and you do a diagnostic and it still doesn’t send then check your Admin Panel > Dashboard > System Logs for any Mailer Errors. You can also check the Sent folder of the system email to see if it was actually sent just not being received.

Cheers.

kjamal

KevinTheJedi
Yes I enabled the SMTP already and for logs some time I received and error error in the log but for now every things is worked correctly thanks.
Best Regards