Unable to receive tickets

BHS-MM

Hi there,

I currently have an issue where midway through the day, I have suddenly stopped receiving tickets. As far as I can see there have been no changes made which would cause this issue. I have verified it not working as I have sent a test ticket and I didn't see it show up. I also didn't get any undelivered message saying it had gone undelivered. The tickets are also not being created in the email inbox either. Any ideas on what could be causing the problem, would be greatly appreciated.

Thank you

KevinTheJedi

BHS-MM

You stop receiving all Tickets? Like, web submitted and email submitted? Or just emailed Tickets? If just emailed Tickets I'd highly suggest reviewing your Cron Job/Scheduled Task to ensure it's running all the time and not just during a certain timeframe.

The tickets are also not being created in the email inbox either.

Do you mean the emails aren't even in the INBOX? If so that would be an issue outside the osTicket software. I'd suggest reaching out to your mail admin/provider for further assistance if that's the case.

Cheers.