Problem- some of Tickets Not Being Created From Email

gopalchand

Hi Team,
We have implemented the auto ticket creation through email using Gmail IMAP service. but we found some of tickets are not being created in Osticket.

The below forum url for previous conversation.
https://forum.osticket.com/d/104362-excessive-errors-processing-emails-for-sslimapgmailcom993imap/9

While we checked at our end found, we moved 10 email to one folder for ticket creation but out 10 only 7 created and 3 not and those mail also moved to other email folder, when search and found those mails in unread in All mail section.

Kindly help to solve this issue as impacting the process.

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Regards, Gopal Chand

KevinTheJedi

gopalchand

If you have archive move to folder enabled then set it to do nothing and see.

Cheers.

gopalchand

Hi KevinTheJedi , As suggested, I updated the same and will update you result soon.

gopalchand

Hi KevinTheJedi ,

Now, its suddenly giving the error.

KevinTheJedi

gopalchand

Looks like the Config button is Yellow which means it’s not configured or has changed. You would likely need to re-enter the with details and re-save the config and re-save the page.

Cheers.

gopalchand

Hi @KevinTheJedi , The error issue is solved and new ticket is getting created. We are still continues monitoring and will let you know in case issue occur and found related to some of ticket not created.

I have more query, I want to exclude email domain for OsTicket creation. Can you pls help how to do that, if possible?

Regards, Gopal Chand

KevinTheJedi

gopalchand

Create a Ticket Filter where is email address contains a domain the the action will be reject ticket:

https://docs.osticket.com/en/latest/Admin/Manage/Ticket%20Filters.html

Cheers.

gopalchand

Thanks KevinTheJedi ,

Kindly let me know, is this below filter is correct to exclude email domain for new ticket creation from email.

KevinTheJedi

gopalchand

I would recommend Contains instead of Ends With and make sure you enable the filter.

Cheers.

gopalchand

Okay, Thanks!
Its working fine.

Regarding first reported issue, as of now its working fine and no missing ticket creation reported till now.