How do I achieve this? I would think it's a pretty typical use-case which agent's would like to have covered somehow.
Basically, let's say someone sends me a personal email and I want to redirect them to support. Easiest for me is to just forward the message to the support email address. And it works, except it creates a ticket for me, not for the person who sent me the email that I forwarded.
I see that in filters there's an action to use the Reply-To email header. That would be good, but unfortunately the email client that I use doesn't support setting the Reply-To header.
An alternative solution, which would do it for me at least, would be if there was some way to alert when the owner of a ticket changes. Currently, if you change the owner of a ticket, no one really gets notified about the change. The new owner doesn't receive an email saying that they've been "given" a ticket, for example.
