Reject ticket based on word in body of email

kconklin

I have a filter in place that has rules to reject the ticket based upon a word if found in the body of the email/ticket (Ticket / Issue Details ; Contains ; <the_word_we_are_filtering>). But if, for example we are looking to reject tickets that contain the word CIALIS, what we have found it that the filter rule also rejects tickets with the word SPECIALIST. We have tried using quotes, but then the rule looks for the quotes so then the ticket is created. Not sure how to handle this.

KevinTheJedi

kconklin

Use regex instead. You can use a site like Regex101 to test and create a regex statement that you can use within osTicket.

Edit:
I haven't tested this but you can try adding a space before and after the "CIALIS" value for "Contains".

Cheers.

kconklin

The regex worked (after some experimentation and testing). For the record, this worked:

/(?:^|\W)wordToLookForHere(?:$|\W)/iu