Using a no reply email address

durangod2

Hi,

I would like to use a no reply email address for some general emails. This is how i have it set up so far:

Environment - each topic is a product name which is auto assigned to a specific department. I have disabled maintenance and sales departments, as i dont need them.
Example:
Product1 topic - Product1 department
Product2 topic - Product2 department

What i would like to do is this:

When someone adds a ticket i would like the new ticket email to come from the noreply at osticket domain email which just has basic confirmation that the ticket was started. That way they know the install domain received the ticket.

Then after the ticket is auto assigned a new email is is sent from the department from the support email of that department. This is the email which the submitter can reply to.

Is this doable?

I see that there are two email addresses for the department Outgoing email and autoresponse email.... I read the docs. If i set the outgoing email to the support email and the auto repsonce email to the no reply email, will this accomplish what i want?

Im looking to set it up so that the no reply email sends non critical generic emails, and the support email sends ticket action messages.

KevinTheJedi

durangod2

So you want the autoresponses to come from the noreply and the Agent responses to come from the actual Department email? If that’s the case then you’d do the opposite of what you said above. You’d actually set the Outgoing Email to the Department email and the Autoresponse Email to the noreply email.

Note there are no alerts sent to users on Department Transfers, Agent/Team Assignments, etc.; only the Agents can receive such alerts.

Cheers.