OsTicket General Questions

durangod2

Hi,

I have a few things that i am curious about, maybe you can shed some light on them. 🙂 I totally respect honestly over anything else, please be openly honest with your answers, i may not like the answers but the honesty may keep me around. 🙂

It appears that my top tier host (vary large) has removed OsTicket from its cPanel softaculous distribution. I am curious why, as i know of several large hosts that no longer offer it. I dont ever use those installs but usually when they remove something there is a reason. Were there fees involved, is it due to the rebuild, were there issues ?
I am also curious if OsTicket has changed their media marketing? Checking more than 10 sites for popular bug trackers and OsTicket was not listed among any of them. In the old days i used to see OsTicket everywhere, that is how i originally found it. What happened, why is OsTicket dropped from so many lists?
What is the size of the developement team working on the new version (or fixing issues with the latest version), 0-10, 11-30, 31-60 or larger? Or is this simply being done via github contributions?
How long will you support the latest stable version after 2.0 is released ? I am trying to figure out if i will need
to change over to 2.0 quickly.
I love OsTicket the way it is presented structurally, i love the frontend layout and the flow. Will that all change with 2.0?
I do not like bug trackers that look like kiddy candy stores like trello or jiro see images below... Is this what 2.0 will look like?

Will i be able to port over data from latest stable version to 2.0 easily?
KevinTheJedi, why are you the only one that seems to reply to technical questions? Are you the only one that moderates the forum?

KevinTheJedi

durangod2

Probably just don't want to keep it updated. We have our own super simple installer and upgrader so those custom installers/upgraders are not even needed at all. There are no fees associated with osTicket at all; osTicket is completely free and open source. The only thing you would ever pay for is support from the developers if you needed it.
Not sure, ask the sites you frequently visit as to why.
There are 3 core developers of legacy osTicket (used to be 4). We also accept pulls from community members if they are valid, written good, are not focused on one edge case specifically, etc. With that being said legacy is in maintenance mode so any new features, etc. submitted by community members will not be merged.
We don't know yet. We plan to cross that bridge once we get there. Currently legacy is in maintenance mode so we are not adding any new features, etc.; we are only working on updates to support new PHP versions, fixing bugs, addressing security vulnerabilities, etc.
Things will change in v2.0 as it's an entire codebase rewrite. But the basis and core features will still be there.
No, it will not be trello style (aka kanban style). It will be different but still similar to legacy. v2.0 will be way more modern, responsive, etc. though.
Yes, we are continuing our installer and upgrader and making sure they are compatible with legacy versions. We have tested upgrades all the way from v1.6; like we currently support with legacy.
Me and @ntozier moderate the forum. This is a community supported forum so if I or @ntozier don't reply someone from the community will (if they want to).

I wanted to add that we will be releasing screenshots/preview soon for v2.0. No set date but we want to get some things done before then.

Cheers.