Ticket Print Output PDF

m-law

Hi,

Has anyone noticed an issue with the PDF output from Ticket Print?
I can print and it downloads the PDF. But I am unable to open it.

KevinTheJedi

m-law

Not for me. Does it download correctly? Like is the file size correct?

Cheers.

m-law

Yes it downloads and seems to be a typical size for that kind of file.
I have not tried every PDF reader known to man but it does not open in my web browser like they normally do. Nor does it open from within google drive. The latter produces a similar error to the screen shot above from edge browser.

KevinTheJedi

m-law

Can you re-upload the PDF and see if it downloads/opens correctly? I'm wondering if the PDF is corrupt or not.

Cheers.

m-law

KevinTheJedi I've tried it a few times with different tickets. It's not a PDF that I upload to OST.
It is the PDF that is created by OST when you click (within any ticket) the print button 😃

KevinTheJedi

m-law

That is interesting indeed. Can you setup a new test install and test PDF generation there? Trying to see if it’s specific to your osTicket install or something with your server/setup.

Cheers.

m-law

KevinTheJedi I've done this too. I have tested it on three different installs and the behaviour is the same across all three.

KevinTheJedi

m-law

Oof..that's not good then; that indicates issues with the server/setup. Can you try adding the full path to your system temp directory in your PHP INI to the open.basedir/open_basedir directive, restart the server/PHP-FPM, and retest?

Does your Apache instance have a big enough LimitRequestBody value?

Cheers.

m-law

KevinTheJedi Hey - In my Apache config file I have set the LimitRequestBody to 26214400, which by my calculations roughly matches the maximum file upload size of 25MB that I have set in OSTicket.
I am using docker, and I am not entirely sure where I should set my temp directory to (currently not set in php.ini). I did try setting it to the supposed temp directory that docker uses by default - /var/lib/docker/tmp, but this produced a 500 error after reload.
I still get the issue with the PDF. But I will investigate further where I should set my open_basedir.

However, the reason I asked the original question is that I saw the same issue on an installation that is was neither installed nor hosted by me. So I wondered if it seems to be working for others, or is it potentially a bug?
I am not sure if people generally print tickets for the issue to become widely apparent 😃

KevinTheJedi

m-law

Ahhh you’re using docker.. for some reason docker containers have weird issues with osTicket. I don’t use docker so I don’t know what causes it but have you tested on a non-docker server?

Cheers.

m-law

KevinTheJedi I tested it on another install not carried out by me, where the issue was present. I don't believe they use docker to be honest but I could not be 100% certain.

I've been using Docker for a while now and it's generally great. We were printing PDF's from it while it's been in docker up until recently. We recently upgraded to the latest OS Ticket but we were not that far behind it on our previous version 1.17 something.

KevinTheJedi

m-law

Interesting, I’m unable to replicate this at all so I’m not sure where it’s going wrong for you. Can you inspect the raw contents of the download PDF to see if it’s incomplete or contains something at the beginning/end?

Cheers.