I just downloaded v1.18.1 and uploaded the contents of the upload folder through my ftp. When I visit the link to begin the install, this is the error message I see:

Parse error: syntax error, unexpected '?' in /.../include/class.osticket.php on line 186

I'm lost because I haven't touched the files, and I'm running the correct version of PHP, so I don't know why there is an issue.

    Nathan34

    What version of PHP are you using exactly? Seems like a version/build that doesn't support the ?? null coalescing operator (which has been valid since PHP 7.0). I'd suggest making a phpinfo(); file in your site folder and seeing what version of PHP is being loaded for the site.

    Cheers.

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