I've been using osticket version 1.10 for several years , everything worked fine, so I didn't upgrade, mostly out of laziness, but I guess it's time. How is the upgrade process with such a big version change? I care about preserving the data.
slavo_s2k
It's not much of a hassle at all. You first take full backups of the code and database just in case you need to revert back for any reason. Then you need to download the latest version of osTicket and any plugins you currently have installed (or would like to install). Then you unpack the code and replace the code in your current osTicket site folder with the upload/ folder contents from the download. Then make sure you move the new plugins to the plugins/ folder overwriting the existing ones (if any). Then you can upgrade your prerequisites (like PHP and MySQL) to match the supported prerequisites for the osTicket version you downloaded. Then you should be able to login to the helpdesk as an administrator and run the upgrader.
Here is the relevant documentation for Upgrades:
Cheers.
Thank you, I hope there will be no problem 🙂
I'm still wondering about translations, I'm from Poland and with version 1.10 I translated a lot myself , will these my translations and templates be replaced with the update or not?
If you edited the code manually then yes they will be lost. Translations are made on our Crowdin repo.
Ok, thanks
