Operating without email

harryp

I don't want to use or set up emails for the ticketing system because there isn't an email configured for the offline network. Can osTicket be installed and used without emails?

KevinTheJedi

harryp

Well for starters, osTicket is an email-based system. Our system is built around emails. With this being said, you can configure a fake or non-working email and set it as the system default address. That way nothing is ever sent out as it's not a real/working email.

For Agents and Users however we use email addresses as unique identifiers. So unique email addresses are required for each Agent and User. Again, you can have them use fake/non-working emails to get around this requirement.

Cheers.

harryp

KevinTheJedi I appreciate the quick response. Definitely will test and try to get this solution approved.

harryp

That works, I just need a modern system that doesn't need to be connected the internet. We have unique emails, just not on the network where we are tracking problems. So we can install it, configure it and turn off outbound messaging.

KevinTheJedi

harryp

By "configure" I just mean add it as a System Email; poor choice of wording on my part there. You don’t need to configure any info other than the email address and email name (as they are required). Now, PHP will try to send an email on your behalf via Sendmail but you can disable Sendmail in your PHP INI.

If you want to further prevent this you can search the code for all the mail() calls and comment them out or remove them completely.

Cheers.