OsTicket do not send email alerts on new tickets/replies.

dlarejsalvatore

I've been encountering random instances in which my email alerts do not work and flood my system log with errors.

I've been using it for months now and it's been working flawlessly for most of the time, but that time when it does not work. It doesn't send email notifications to my users and agents. I've tested it using the diagnostic module and it sends a test email.

I don't usually find it troublesome but lately, it's bothering me now because my number of users is growing rapidly.

Your help is much appreciated.

KevinTheJedi

dlarejsalvatore

Can you go to that address in the system and save changes successfully?

Cheers.

dlarejsalvatore

Yes, I can successfully save changes.
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I might add that email fetching is also working at the moment and I haven't encountered an issue with it.

KevinTheJedi

dlarejsalvatore

Can you ensure you have all your Departments' Outgoing Email and Auto-Response Email options set to the correct email? (Admin Panel > Agents > Departments > click on a Department > Outgoing Email/Auto-Response Email)

Also can you confirm your Default System Email, Default Alert Email, and Default MTA are all set to the correct email? (Admin Panel > Emails > Settings > Default System Email/Default Alert Email/Default MTA)

That one error saying "Recipient Address Rejected…"; does that happen every time those errors occur? That simply means the user you are attempting to send the email to doesn’t exist so it’s unable to deliver the email.

Cheers.

dlarejsalvatore

KevinTheJedi
I can confirm that my settings are correct and working.
After i you mention this:

That one error saying "Recipient Address Rejected…"; does that happen every time those errors occur? That simply means the user you are attempting to send the email to doesn’t exist so it’s unable to deliver the email.

After scouring thousand lines of logs on my Mail Server. I identified that one of my email recepients is currently disabled.
Meaning, everytime it tries to send email alerts on that Department, the error occurs and the whole department doesn't receive alerts/notifications.

Solution: Locking that agent/user account.
Thank you very much for clarifying this and it fixed my problem now.