osTicket version - v1.18.1 (0375576)
Web server software - Apache
MySQL version - 8.0.34
PHP version - 8.2.15

We have identified an issue regarding the receipt of emails related to ticket submissions from email addresses outside of our domain. When a ticket is submitted using an email from our domain, we are able to receive emails related to that specific ticket. However, when a ticket is submitted using an email adddress that is not within our domain, we are unable to receive emails related to that ticket.
I have attached a screenshot of the system log with error messages.
Could you please give me a support to solve that problem
Thank You.

That error basically says
"hey you tried to connect to send email... you didnt issue a STARTTLS command... so we will not talk to you. Here is a useful link that might provide more information".

Can you provide a screen shot showing the settings that you have in the email configured in osTicket?

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