Is there a way if the agent will change the due date it will, it will need a permission first to the admin or something like that?
kiren0051
Not in the way you’re thinking, no.
Cheers.
How about if the ticket is onhold, then if a day will pass it will deduct 1hr to the SLA, is there a function like that, or customization?
Sounds like you could benefit from Schedules:
