White box pops up when creating a new ticket

geraldstokes

New install on IIS when we try to create a new ticket the page loads then a white box pops up and greys out the page. I did an inspect and this is what the box shows.

#popup
<div class="dialog draggable ui-draggable size-normal" style="top: 186.429px; left: 955px; display: block;" id="popup">
<div id="popup-loading" style="display: none;">
<h1 style="margin-bottom: 20px; margin-top: 6px;"><i class="icon-spinner icon-spin icon-large"></i>
Loading ...</h1>
</div>
<div class="body" style=""></div>
</div>

Any idea how to fix the issue?

KevinTheJedi

geraldstokes

Check your PHP and IIS error logs for any related errors.

Cheers.

geraldstokes

Nothing in the PHP logs. IIS logs show this for the open ticket.

2024-02-28 22:21:50 10.0.8.11 GET /osticket/scp/ajax.php/users/lookup/form - 80 - Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/122.0.0.0+Safari/537.36 http://swb-sql2/osticket/scp/tickets.php?a=open 404 0 0 76

To add it happens when trying to create a new task also.

geraldstokes

Found the issue was the cgi settings in php.ini
cgi.fix_pathinfo=1

If you follow setup via MS site they state to change this to 0.,

ntozier

It's been a hot minute since I ran IIS (I ditched it when i upgraded my servers to Windows Server 2019), but prior to that you needed that on for IIS instances to get osTicket to work right. It seems that is no longer the case based on this thread.