Error when choosing primary language

GASQUY

Hi OsTeam,

I have an error when choosing the main language and I want to switch to "French".
I have the following errors :

Fatal error: Uncaught ValueError: Path cannot be empty in /var/www/html/support.cerfrance.fr/include/class.translation.php:568
Stack trace:
#0 /var/www/html/support.cerfrance.fr/include/class.translation.php(352): Translation->load_tables()
#1 /var/www/html/support.cerfrance.fr/include/class.translation.php(380): gettext_reader->get_plural_forms()
#2 /var/www/html/support.cerfrance.fr/include/class.translation.php(414): gettext_reader->select_string()
#3 /var/www/html/support.cerfrance.fr/include/class.i18n.php(576): gettext_reader->ngettext()
#4 /var/www/html/support.cerfrance.fr/include/staff/settings-system.inc.php(118): _N()
#5 /var/www/html/support.cerfrance.fr/scp/settings.php(57): include_once('...')
#6 {main}
thrown in /var/www/html/support.cerfrance.fr/include/class.translation.php on line 568

I have to go into the database to modify the "system_language" key of the "ost_config" table, to remove "fr" to add "en_US", to switch back to English.

I also reloaded the fr.phar file

Do you have a lead?

GASQUY

On the site https://osticket.com/download/ I downloaded the language IT (Italian) and FR (French), the IT file switches my site to Italian, but the FR file displays error messages (see previous message). Would it be possible that there is cache activated or a place in the database or in a file where a version of the phar file is indicated which generates the anomaly?

KevinTheJedi

GASQUY

Seems like an issue with the language pack. Maybe the file was corrupted when uploading/downloading?

Try redownloading, reinstalling, restarting the web server, and retesting.

Cheers.

GASQUY

Despite restarting the PC, I still get the error

Thanks for help

KevinTheJedi

GASQUY

Maybe there are permission issues? Do you have SELinux enabled? Is the language pack owned by the webserver/php-fpm user:group? Does it have the appropriate permissions?

Cheers.