The time to open a ticket is taking a long time from 2 to 6 minutes, the page keeps loading. The ticket opens normally, but the screen keeps loading and some users are laypeople. What can it be?

    marcosaraujo

    Are you talking about creating a Ticket in the Client Portal or the Agent Panel? To me it sounds like the outgoing (SMTP) email is taking forever to connect and/or generate and send the emails to all the recipients. Check all of your outgoing mail settings and connections to ensure they connect in a timely manner. To test this you can go to each System Email with SMTP configured and Save Changes to test the connection.

    Cheers.

    9 days later

    Hello, the page for the user loads, lasting around 3 minutes. I made some changes to the settings but this delay still persists. Could it be something in the code?

      marcosaraujo

      It may be a long running query in MySQL. Enable slow query logs and see if there are any long running queries when creating a Ticket.

      Cheers.

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