Short history, our organization rebranded so we changed our email domain. We added a new email address to osTicket to reflect this, and set up OAuth with Microsoft. This worked well for a while.
Noticed recently that while we were receiving the initial email for tickets, we were not receiving replies to said tickets.
Checked the Outlook inbox for the new address, and it looks to have stopped fetching a while ago. Looked in the admin panel in osTicket, and the previously configured email no longer appeared as an email at all. Not sure whether someone else deleted it - I know I didn't - or it just disappeared. I have to believe it's the first scenario.
I figured I would just re-add the new email address, since I had saved all the secret IDs and client IDs just for this very situation.
However, when I attempt to save the configuration in osTicket, it refuses by saying "name already in use."
This is confusing because it shouldn't exist, because I just readded it. Is there a record orphaned in the database somewhere that is to blame here? Or something else?
Thanks!
