Column From at Searchoverview empty

zwick88

Hi, why is the column "From" at the searchoverview empty

KevinTheJedi

You are likely missing the _user__cdata table or it’s missing some data. If it’s there and missing data you can drop the table and run cron a few times until the table is recreated and fully repopulated with data. The data is added in batches so it might take a few cron runs to fully complete.

If the table is not there then you can simply run cron until it recreates and fully repopulates.

Cheers.

zwick88

do you mean /api/cron.php?

i droped the table and run the cron 10 times. on comand line in the mysql server i see a lot of entries. over 4000 but the column is still empty

zwick88

by the way.

at the "open" overview i see the sender in de "from" column

KevinTheJedi

zwick88

Go to that User's profile in the User directory to see if that User actually has that information saved.

Cheers.

zwick88

KevinTheJedi

Of Course is users First and Lastname and mail adress saved. 90 Percent of the tickets are created by email.

KevinTheJedi

zwick88

I can’t tell. Do you have the data in ticket cdata table for that specific user? Do you have any modifications to the codebase?

Cheers.

zwick88

KevinTheJedi

Yes the entry for one spezific user is exactly correct in the cdata. The code is original

ntozier

zwick88 the entry for one spezific user is exactly correct in the cdata.

only one?

zwick88

ntozier

I have checked it for exactly an user. The table is complete filled with the right data

zwick88

This Post is solved. We are using the German Code..