For us we use ZoiPer and the click to dial function would take the number as shown in OSTicket 5555555555 X133 and hyperlink it to 5555555555133 instead of putting a , between or only looking at the number. So i edited class.forms.php to display at + instead of an X. The number and the extension are both in a single column in the DB fyi
File to edit
include/class.forms.php
change
$phone.=" x$ext";
to
$phone.=" +$ext";
----------------original--------------
}
function toString($value) {
$config = $this->getConfiguration();
list($phone, $ext) = explode("X", $value, 2);
switch ($config['format']) {
case 'us':
$phone = Format::phone($phone);
break;
}
if ($ext)
$phone.=" x$ext";
return $phone;
}
