when upgrading from 1.10 to 1.18,every thing goes fine ,except viewing tickets are not working . you can view only individual tickets using direct url . after searching ,i found the following error :Fatal error: Uncaught Error: Call to a member function ignoreVisibilityConstraints() on null
in include/staff/templates/queue-tickets.tmpl.php:10
Stack trace:
#0 scp/tickets.php(569): require_once()
#1 scp/index.php(17): require('/home3/attarsec...')
#2 {main} thrown in include/staff/templates/queue-tickets.tmpl.php on line 10

  • KevinTheJedi replied to this.

  • i have tried to insert from another fresh install for this tables queue ,queue_column,queue_columns,queue_sort,_queue_sorts
    working Fine now , Al hamdo lellah rab el alamin . Thanks

    adelaraby

    Sounds like maybe some of the files are corrupted or have incorrect permissions when you uploaded them? Maybe it’s your PHP version? Maybe it’s because you are using v1.18 and not the latest of v1.18.1?

    Post a screenshot of Admin Panel > Dashboard > Information.

    Cheers.

      And clear your browser cache. 🙂

      i am using the latest version
      here is the info:
      About this osTicket Installation
      Server Information
      osTicket Version v1.18.1 (0375576) — Up to date
      Web Server Software Apache
      MySQL Version 5.7.23
      PHP Version 8.2.15
      PHP Extensions
      gdlib Used for image manipulation and PDF printing
      imap Used for email fetching
      xml XML API
      xml-dom Used for HTML email processing
      json Improves performance creating and processing JSON
      mbstring Highly recommended for non western european language content
      phar Highly recommended for plugins and language packs
      intl Highly recommended for non western european language content
      fileinfo Used to detect file types for uploads
      zip Used for ticket and task exporting
      APCu Improves overall performance
      Zend Opcache Improves overall performance

        adelaraby

        Then it appears your upgrade didn’t run correctly as it’s basically saying there is no Queue. It tries to get a Queue by ID if contained in the URL, or tries to get the default Queue from the system settings, or it tries to get the first Queue from the list of Public Queues or Queues tied to the specific Agent.

        So check your _queue table to see if you have any queues there. If not you will want to restore from backup and redo the upgrade.

        Cheers.

          i have checked the _queue tables ,found empty except _queue (3 records only) ,even from the previous version 1.10 DB. can i try to copy them from fresh install of (1.18) to current upgraded database ?

          i have tried to insert from another fresh install for this tables queue ,queue_column,queue_columns,queue_sort,_queue_sorts
          working Fine now , Al hamdo lellah rab el alamin . Thanks

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