Open New Ticket Message Template

Patrick-Helpdesk

Hi, I am wondering if I can incorporate the ticket number generated when the guest user open a new ticket. I want to show the ticket number if possible here (see attach image)
e.g
✅ Support ticket request created.

Thank you for contacting us.
A support ticket [#####] request has been created and a representative will be getting back to you shortly if necessary.

KevinTheJedi

Patrick-Helpdesk

I don’t remember off the top of my head if variables work on pages but you can try it to see. Go to Admin Panel > Manage > Pages > Thank You Page, edit the content, add the ticket number variable (ie. %{ticket.number}), Save Changes, and test it.

Cheers.

Jsezze

As far as I know, osTicket is an email-based system. For security reasons, when a user opens a ticket for the first time, he must obtain the ticket number through a valid email address. The user can use the email address as the username and the ticket number as the Password login query.

If your server does not support email service, you can disable the email activation by setting the User Registration Method setting to "Disabled - all users are guests".https://prnt.sc/_kE8UxxPMb9D And you can disable user alerts as well. However when you add a Reply to Tickets you must always select Do Not Email Reply manually. https://prnt.sc/vO_p239r6zzx

Patrick-Helpdesk

Jsezze - thanks, will check on it 🙂

Patrick-Helpdesk

KevinTheJedi -thanks a lot, already change it 🙂