Hello there, I have my custom API calls in osTicket project and I wrapped the 'postMessage' function into my api call where the users are able to post a message, just set up a router, validation etc... Soo the problem is that when I make curl request and hit the endpoint in the ost_thread_entry it saves the record in 'text' format and when I see it in the admin panel obv its not html and if I send a ticket message with html tags its totally ignores them (obv š). Yeah, I wanted to know how I can change this stuff. I saw a function 'convertTo' which seems to be helper function which can help me maybe..
Cheers, Milen!
