Change ticket source of API created ticket

jpsietsma

I have a .net console app I developed that creates and reads tickets from OSTicket and the database. Creates are done through the API using a POST to json. All works exactly as expected, but I'm looking to change one thing. I added another custom source to the enum in both the database and in the class.ticket.php file. I am able to change tickets and create them from the UI to this new source but when I try to submit the ticket with my custom source defined, I get this error:

In my POST request I'm setting the 'source' to the enum value of 'Automation' which is the custom value I added as mentioned above. The reason I'm looking to do this is I plan on having a few different APIs submitting tickets, and I'd like to see the source set in the ticket automatically so when I read from the MySQL database I can filter my results by the sources.

Here are my install details incase they matter:

Thank you so much!!

KevinTheJedi

jpsietsma

You will need to modify the code and add a case for your new source in the Ticket create method. I cannot tell you how to do this so you are on your own. The code is open source and publicly available on Github:

https://github.com/osTicket/osTicket

There might be other changes needed but I cannot spend time going through customizations.

Cheers.

jpsietsma

Thanks for the reply Kevin! I totally understand, I wasn't sure.

I figured it out and I wanted to share the solution to the thread just incase anyone else came across the question from a search. Apologies again if this doesn't belong here.

In order to use a newly created source as an API call source:

First create the new enum in the database in the ost_ticket table
Then edit the 'include/class.ticket.php' file and find the switch statement with this case
case 'api': $fields['source'] = array('type'=>'string', 'required'=>1, 'error'=>__('Indicate ticket source')); break;
add another case to support your new enum name, copy the structure of the 'api' case above
Finally, find the source enum in 'include/class.ticket.php'
static protected $sources = array( 'Phone' => /* @trans */ 'Phone', 'Email' => /* @trans */ 'Email', 'Web' => /* @trans */ 'Web', 'API' => /* @trans */ 'API', 'Other' => /* @trans */ 'Other', );

and add another entry for your new source in there.

In your application POST request, be sure to set the 'source' to your new enum and it should submit fine.

I know this may change in the future, but it's currently applicable to the version I'm using. Hope this helps!