Our employee-Account-IDs are 9 digit numeric only (e.g. 123456789).
It looks like osTicket does not allow a numeric value as username for Agents.
As we are required to use the Oauth2 Plugin to execute authorisation for Agents against our Azure Directory, it is required to have the Employee-ID (numeric value only) in the Username for the Agents.
Does anybody have an advise or know how to tweak osTicket to accept a numeric value for the Agent Username?
Tested in a new installation -> latest versions of: osTicket Version: 18.1 & auth-oauth2 Plugin