Hi, by default, I need to display all ever-opened tickets at the scp/ticket.php. How do I achieve this?
Display all tickets at once
Create a Queue that has such criteria and then set that as your default queue.
- https://docs.osticket.com/en/latest/Features/Custom%20Columns%20&%20Custom%20Queues%20(Admin).html
- https://docs.osticket.com/en/latest/Features/Custom%20Columns%20&%20Custom%20Queues%20(Agent).html
In order for this to work you must have access to all the departments.
Cheers.
12 days later
I think I did not state my question clearly. Sorry for that.
I am actually trying to display all ever-opened tickets, closed, and overdue ticket on cards in the dashboard page. In which file should I refer the code? I cannot figure them out.
What's on the queues is the same value that I want to display on the card. But I do not want user to be able to customize the queue. I just want to display something like below:
I understand that I need to refer the same code to display the queue. Can you tell me where is the code for me to refer?
- Best Answerset by KevinTheJedi