Attachment uploaded but not being sent with email

rsclmumbai

osTicket Version v1.18.1 (0375576) — Up to date
Web Server Software Apache/2.4.37 (centos) OpenSSL/1.1.1k
MySQL Version 10.3.28
PHP Version 8.1.25
Plugin: Attachments on the filesystem version 0.3
Attachment folder permissions: drwxrwxrwx 66 root root 4096 Nov 8 15:11 OSTAttachments
40GB HDD space available on disk
php.ini has this

file_uploads = On
upload_max_filesize = 100M
max_file_uploads = 20

Settings > Ticket Attachment Settings > Config

Since yesterday, I've been facing an issue with the attachment. I can upload the attachment but when I send the email, it does not show in the ticket history and is also not received by the recipients.
This is causing major issues as 90% of our emails have attachments.
Nothing in error logs

Please help urgently.

Thanks

KevinTheJedi

rsclmumbai

Does the file actually get saved in the filesystem? Also, it sounds like session issues as the attachment gets dropped when posting the reply.

Cheers.

rsclmumbai

KevinTheJedi I read about this issue being related to sessions. I tried via different browsers and in incognito mode also. No joy

KevinTheJedi

rsclmumbai

Then I’m not really sure without debugging. You should start debugging the code to see where the attachment is being dropped.

You should also check all logs possible on the server to see if there are any related errors.

Cheers.

ntozier

Did you check the PHP error logs?
Web server error logs?
Security logs for any web server security apps?

If you use a hosting company:
I would call the hosting company and ask what changed.