How can I change the view/query of the tickets tab, completed or closed tickets?
By default it returns all closed tickets, but I want to change it so that it only returns for the quarter as the query takes a long time to return results
felype-tedeski
You can modify queues globally or at the agent level:
Cheers.
This doesn't solve my problem, it just adds more columns, what I need is to change the amount or filter from 3 months back to the default closed column, currently it returns all closed
For example, I would like to change the default queue for viewing closed from queue=19 to queue=13, but I can't find the php responsible for this action.
I guess you didn’t read the docs.. it explains how to modify the criteria. You should modify the default criteria of that queue to your liking and delete the child queue. Or simply remove the parent closed queue and rearrange to your liking.
