Hi,
Can you please advise why the ticket has been scheduled for department OKK, after it was handed over to Lawyers department?
sarsenbaev
Looks like someone modified your installation as that’s not the verbiage we use. You will have to revert the mods to see what the real thread event says so we can further assist you.
Cheers.
It has been translated from another language:
The SYSTEM assigned this to OKC
Based on the icon it looks like a Referral. If that’s the case then the user included another department email in their email they sent to the helpdesk so the system referred that department.
