User getting Task Activity Emails and shouldn't be

mmassuch

Hello everyone,

I have a user that is getting Task Activity alert emails and I don't believe they should be.

Right now I have settings for the Task Activity Alert configured as such:

They are not involved in the tasks in any capacity but continue to get the alerts.

The tasks are primarily passed between two teams as information is exchanged. The user is assigned the default Expanded Access setting to one of these departments that works with these tasks but the alerts are unchecked for the secondary departments.

How would I audit the emails that are being sent, to what users and from what? I have no other users reporting these extraneous emails.

Thanks for any help and guidance you are able to provide.

KevinTheJedi

mmassuch

You would have to look at the Task itself and the alert email they receive to see that information. You can also customize the templates to add variables to pull specific information that you need. What is the actual content of the alert email they receive? Like what's the title and message? If it's truly the Task New Activity Alert then the Agent is either the Last Respondent or the Assigned Agent or in the Assigned Team.

Cheers.

KevinTheJedi

mmassuch

I just remembered that there is a reported bug about this already (maybe). I think it's the getLastRespondent() method in class Task that returns the wrong staff. But I could be remembering wrong.

Update:
Yea, here was the original report - https://forum.osticket.com/d/104289-probleme-de-notifications/15

Cheers.

mmassuch

KevinTheJedi thank you so much, I thought I had completely lost my skull and just couldn't figure it out.

Will wait for the update on it. Cheers