Different Customer Portal for each customer and RFC approval

iali

Hi, at the moment I have 2 instances of osticket 1.17, one used for internal ticketing of my company XY and one dedicated to the support of my customer ABC, because by keeping only one instance, when my customer ABC accesses the portal to open tickets, he also sees the help topics dedicated to the internal support of my employees, so to differentiate the help topics for each customer, I am forced to create different instances.

I wanted to ask the following:

1) is it planned in the next versions to split the help topics, so that each customer accessing the portal sees only the help topics dedicated to his organization?

2) i would like to make it so that when opening rfc with certain help topics, there is an approval process by the it manager, who approves and then turns over to the team running the rfc? i don't see an Approve or Reject button anywhere.

3) is it planned to be released on docker and/or kubernates? at the moment i had to create custom docker image with the source code

Thanks

KevinTheJedi

iali

That is unknown at this time. It is a feature request however so it may be considered in the future.
We don’t have approval buttons or anything. This is also a feature request that may be considered in the future. However for now you can have the departments refer or transfer tickets to other departments if they need approval, etc. and add a custom file with an approval checklist or have them add notes and refer/transfer back.
I personally never use docker (I despise it so much) but our frontend dev does and he's looking to build one for v2.0 when it comes out. So potentially; we’ll see.

Cheers.

AlbertMexwel7866

Yes, split help topics are planned for future versions: The osTicket roadmap mentions "Multi-Tenant" features, which would allow different customers to see separate help topics within a single instance. Unfortunately, no specific release date is available yet.
Approval workflows require plugins: osTicket doesn't have built-in approval buttons. Consider using plugins like "Ticket Workflow" or "Custom Fields & Forms" to create approval steps with custom buttons or triggers.
No official Docker/Kubernetes support yet: Although the community uses custom Docker images, an official release with Docker/Kubernetes integration isn't planned at this time.

note from forum moderator (ntozier): external link removed.

KevinTheJedi

AlbertMexwel7866

Yes, split help topics are planned for future versions

This is still pretty far out there. We are currently working on v2.0 (full codebase rewrite). No new features are planned until after this has been released.

Approval workflows require plugins: osTicket doesn't have built-in approval buttons. Consider using plugins like "Ticket Workflow" or "Custom Fields & Forms" to create approval steps with custom buttons or triggers.

I would not be recommending 3rd party mods as they usually break upgrade paths, don't work with latest releases, cause issues, etc. We do not support 3rd party mods so any issues that happen would be up to the installer to work out. So it's never a good idea to recommend 3rd party mods.

No official Docker/Kubernetes support yet

I've mentioned in previous threads (and on Github) before that I personally despise Docker. With that being said, one of our frontend developers uses it and plans on making an official container after v2.0 has been established. No promises though.

Cheers.

ntozier

KevinTheJedi
I dont know if the poster you replied to snuck it past you, or edited the post afterwards, but there was an embedded link in their post that I have removed.