How to Filter ticket on dynamic input values by user

Bhaktaranjan

How can I add option or filter to list the tickets on the basis of custom input fields having dynamic value.

KevinTheJedi

Bhaktaranjan

Please further explain and provide any helpful screenshots, etc.

Cheers.

Bhaktaranjan

Hi Kevin,

I have an osTicket application running on http://192.168.64.xyz/osTkt/scp/tickets.php Then I have another website running on http://192.168.64.161/iframe.php. Here inside iframe osTicket app url is loading. After login whenever clicking on any link Session gets destroyed and redirecting to login screen. Any settings available to allow sharing session accross iFrame so that we can do all osTicket related operation inside iframe?
When clicked on ticket number to access details page showing login screen again as below.

Bhaktaranjan

As per my requirement, i need to load the tickets page in my website inside an iframe to list all created tickets, click to view details, update status etc.. Would you please confirm if it can be achieved or not because session gets destroyed when clicks on any link inside osTicket loaded inside iframe?

KevinTheJedi

Bhaktaranjan

Yes you can use an iframe. You’ll have to check your various logs, etc. to see why it’s dropping the session.

Cheers.

KevinTheJedi

Bhaktaranjan

If you’re running a proxy you need to make sure it always forwards the user's real IP via the X-Forwarded-For header. Also ensure your session timeouts are adequate enough. Also you should probably add HTTP headers for SameSite and Secure. You can read more about this here.

Cheers.

Bhaktaranjan

KevinTheJedi
Is it possible to load the osticket website inside an iframe hosted in another domain. if you have osTikcet installed in your system can you please create just one iframe.php having below content and set the src to your IPv4 Address/osticket.

<!DOCTYPE html>
<html>

</body>

</html>

KevinTheJedi

Bhaktaranjan

I know how to use iframes..

They work, you just need to update your Admin Panel > Settings > System > Allow System iFrame setting. Other than that you need to check your web server configurations, etc.

Cheers.

Bhaktaranjan

KevinTheJedi
Thanks for your reply, I have already done it and site is loading inside iframe but when clicking on any link session gets destroyed and redirecting to login page.