Email Fetching Not working -Microsoft OAuth

skot999

Hi all, I had to recreate the Azure App Registration recently because of an unrelated issue. I ended up just recreating the 'default' email in osTicket as well to ensure I could start fresh with the setup instructions. However, I'm continuing to use the same O365 mailbox.

After following the instructions step by step, mail fetching is not working. However, I'm able to test outgoing/smtp sucessfully. I've been doublechecking all settings and they all appear correct.

I checked the scheduled task that I had that had been working and it all appears fine.

What else should I be checking? Thank you!

KevinTheJedi

skot999

You are not using the latest release. You need to upgrade to v1.17.5 or v1.18.1.
You need to confirm that when you set Status to Enable within the Remote Mailbox tab for the system email and click Save Changes it gives you a success banner.
Does your token show valid and not expired?
Have you checked your Admin Panel > Dashboard > System Logs?
Piggy-backing on #1 you also need to ensure you have the latest builds of any plugins installed before upgrading and retesting. This is very important that you upgrade plugins every time you upgrade osTicket.

Cheers.

skot999

Thanks @KevinTheJedi - Followed your steps and appears to be working.