Hi, I'm using osTicket, but there's an issue: whenever someone creates a ticket by sending an email to our integrated osTicket system, it generates a ticket using our email address instead of the ticket creator's email address

  • KevinTheJedi replied to this.

  • nomeer

    Create a filter, set the Rules to match criteria of those emails, and set the Action to Use Reply-To Email. Then make sure the user's real email is in the Reply-To header in the incoming email.

    Cheers.

      nomeer

      Create a filter, set the Rules to match criteria of those emails, and set the Action to Use Reply-To Email. Then make sure the user's real email is in the Reply-To header in the incoming email.

      Cheers.

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