osticket-v1-18 fails to install with PHP 8.1.27

jaraujo

Hello team,

I'm trying to install the osticket-v1.18 in my web host but I'm getting issue with PHP 8.1.27, it seems that the osticket-v1.18 is not compatible with this php version. Also I tried with the follow php version 8.2.14 and 8.3.1 and none of them worked.

Follow the error that I got after install the osticket:

Deprecated: Return type of BaseList::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.util.php on line 101

Deprecated: Return type of BaseList::count($mode = COUNT_NORMAL) should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.util.php on line 106

Deprecated: Return type of ListObject::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.util.php on line 220

Deprecated: Return type of ListObject::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.util.php on line 198

Deprecated: Return type of ListObject::offsetSet($offset, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.util.php on line 207

Deprecated: Return type of ListObject::offsetUnset($offset) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.util.php on line 227

Deprecated: Return type of ModelMeta::offsetExists($field) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.orm.php on line 242

Deprecated: Return type of ModelMeta::offsetGet($field) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/customer/www/mysite.com/public_html/support/include/class.orm.php on line 236

Thanks,

KevinTheJedi

jaraujo

These are all deprecation notices, not errors. You need to configure your PHP instance to only log actual errors and ignore notices/warnings. Then you will need to edit your bootstrap.php and make sure display_errors and display_startup_errors are both set to 0. Then you can try the install again and see if it proceeds. If so, great! If not, then check your PHP/Webserver/MySQL Error Logs for any related errors.

You can see below that we ship with all this configured but some PHP instances don’t allow error_reporting at script level or have other configs overriding the script level configs. Just to note, both display settings get set to 0 automatically when we package production code so these should both be 0 for you if you are using the officially packaged version from our website.

https://github.com/osTicket/osTicket/blob/develop/bootstrap.php#L23-L29

Cheers.

GabrielAlves

KevinTheJedi
Ola,
fiz o download pelo site oficial e tentei a instalação do osticket porém, ele deu a mesma tela de noticia e nao funcionou, o meu arquivo bootstrap.php ja veio configurado como 0 o display_errors e display_startup_errors e mesmo assim nao funcionou.
estou com php versao 8.2.13, mysql 8.2.0
Existe alguma outra opção para ser alterada que esta ocorrendo o problema?

jaraujo

Hey man,
Thanks for you prompt reply, I'm going to follow your recommendations and see if I can get some errors.
Just for your information after install and try to access the /scp/ to login I can not see the login page even after I get down after the deprecation notices.
Cheers.

jaraujo

Hey Man, good news! it worked.
After include the ignore notices/warnings in my php config I'm able to see the login page and then I can normally login.
Thanks once again!

KevinTheJedi

GabrielAlves

Yes you need to configure your PHP to only log errors and ignore warnings/notices. You can look at the PHP docs to see how to configure this (specifically the error_reporting INI directive). Then make sure the display_errors and display_startup_errors in your PHP INI are both set to 0. Lastly, in order for those changes to take effect you need to restart your webserver and/or PHP-FPM (if you’re running it).

Cheers.