Changing fields in ticket qeue

etsoft

Hi, i want to add a field to the list of open tickets. I'm able to do that but I cannot save this. I ndo not have the permission. I'm the admin, please assist.

Thanks in advance.

KevinTheJedi

etsoft

You need to provide way more info as I’m not following.

Cheers.

etsoft

KevinTheJedi

etsoft

You need to contact your hosting provider to see if they have any security rules blocking the request. You can also inspect the request to see if the response contains a more specific message other than "Forbidden".

Cheers.

etsoft

I have full access to all which is hosted. It looks like this is saved to one of the files on the server, but which one? I do not want to set everything to 777.

KevinTheJedi

etsoft

I do not want to set everything to 777.

.. and you shouldn't; nothing should ever be set to 0777. File permissions are typically 0644 and Folder permissions are typically 0755.

The data doesn't save to a file, it saves to the database. The system simply sends a POST request to a file which calls subsequent code to save the data in the database.

You should try what I mentioned above:

You can also inspect the request to see if the response contains a more specific message other than "Forbidden".

Cheers.

etsoft

Unfortunately i cannot see more , the url is https://.../scp/queues.php?id=2#columns

KevinTheJedi

etsoft

You must right click the page, click Inspect, go to Network tab, make the queue changes and save, then click on the request in the Network tab that returned 403, click the Response tab, and view the response.

Cheers.

ntozier

Out of curiosity, are you blocking any HTTP Verbs? (POST, GET, PUT, PATCH, DELETE)
Can you edit other queues?
Or perhaps save settings, etc?