I just installed a fresh copy of Osticket on my datacenter and it all works good. I have a working Osticket on Godaddy that I would like to export its database and restore it on my working server.

I have exported the database from Godaddy, Copied it to my server, created user matching the user on Godaddy and granted it all required db access. then changed the ost-config.php to reflect the database settings.

When I try to login to /scp, It says authentication required ! basically does not accept any credentials that I use no matter what. I checked the access/error logs but I don't see anything.

the direct URL shows that "Support Ticket System Offline", In the database ost_config.isonline is showing 1 value associated.

After the above attempts:
I changed the ost-config.php and pointed it to the database that was created through the installation which is working fine, then copied the Godaddy database data through PHPMyAdmin on top of the database that's working, I could see the data is copied to the osticket database but the tickets /users from the Godaddy copy are not showing the Osticket.

Nothing seems to work no matter what I did.

  • KevinTheJedi replied to this.

  • osticketisnetz

    You need to clear server cache and copy your existing ost-config file to the new server instead of simply updating info. Then you need to download/add new builds of any plugins you have installed on the old system in the new system. Then you must login as an admin as there is most likely an upgrade that needs to run.

    Cheers.

      osticketisnetz

      You need to clear server cache and copy your existing ost-config file to the new server instead of simply updating info. Then you need to download/add new builds of any plugins you have installed on the old system in the new system. Then you must login as an admin as there is most likely an upgrade that needs to run.

      Cheers.

          KevinTheJedi

          Thank you very much, I have been banging my head around this since yesterday! I didn't believe that just copying the file from the old server would simply do the trick.

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