translate tickets to Primary Language (English)

atharshah

Hi Friends,

My customers are able to create ticket in their own language (chineese, spanish) but I want them to appear in the default(English) language on the backend admin screen and I also want the string to be saved in english on database. Please help

KevinTheJedi

atharshah

You will need to modify the code to your liking then. The system will save anything they input as-is (obviously after sanitization, etc.). You must either manually translate or customize the code to translate before saving to db.

Cheers.

atharshah

KevinTheJedi so should I connect to any translation service using API (like google). Also which file should I edit to tweak the code. I am sorry if it is a rookie question, but I am quite new to programming and database. any help is highly appreciated.

KevinTheJedi

atharshah

We do not have any guides so you’ll be on your own. You can connect to a service if you want; it’s up to you to figure out what and how you are going to implement it. I can’t tell you what files as there are multiple you’ll need to edit and it all depends on how you implement it. Good luck!

Cheers.