Supplier conversation within Consumer-Ticket

AJK

Greetings,

we are currently embedding our conversation with the supplier within the ticket for our customers.
Problem is, if the consumer wants to check on his ticket progression, he's able to see every message between him, the supplier and us.
Is there a way to, for example, mark each supplier message as an internal message? Preferable automatic on any replay, given the supplier uses only one mail adress to contact us?

Thanks in advance, if i missed a post regarding that topic.

ntozier

Is the supplier using an agent account?
Or is an Agent copying and pasting into the ticket?
If an Agent is putting the data into the ticket, then you would want to put them in as Internal Notes.
The end User cannot see internal comments.