Created a ticket and the resulting screen display states that the ticket # is: XXXXXX

However, the Email the user receives DOES have the correct actual ticket #...

Any ideas?

v1.7.1

Thanks,

Al

Yep having the same problem.. But the mail i receive shows a real ticket number.

This is not a "bug" - see http://osticket.com/forums/showthread.php?p=44387#post44387(http://osticket.com/forums/showthread.php?p=44387#post44387)

Yep having the same problem.. But the mail i receive shows a real ticket number.

At least I am not alone if it turns out to be my error...

This is not a "bug" - see http://osticket.com/forums/showthread.php?p=44387#post44387(http://osticket.com/forums/showthread.php?p=44387#post44387)

May be its not a bug. :-) but is is still in version v1.7.1.1 among a few other tiny thingies.

Nothing that can be solved. Its weekend for all of us LOL :-) also in the Netherlands where it rains at the moment :-)

Greets

Palermo

At least I am not alone if it turns out to be my error...

Right after posting my reply I noticed another reply explaining the XXXXX....

I guess it makes some sense and will remove it from the display...

Thanks!

You can always modify open.php on line 63 and replace 'XXXXXX' with $ticket->getExtID()

However, you'll lose that when you apply any upgrades. It would be a nice feature to give the admin the ability to mask or not mask the ticket number. The easiest would be a global flag only, but I'm sure it can be set on department or topic level.

You can always modify open.php on line 63 and replace 'XXXXXX' with $ticket->getExtID()

Thanks... after giving the XXXX some thought I am pretty much on the side of it not being needed, since the user will get an Email with a link to the ticket.

However, you'll lose that when you apply any upgrades.

Understood and with my poor memory I will never remember to reapply the change ;)

It would be a nice feature to give the admin the ability to mask or not mask the ticket number. The easiest would be a global flag only, but I'm sure it can be set on department or topic level.

I agree, that would be a good idea!

It would be a nice feature to give the admin the ability to mask or not mask the ticket number.

Until users have their own accounts and passwords and ticket numbers are no longer utilized like a password to identify an account that is not going to happen. The good news is that I hear user accounts like this are planned for the 1.8 release but I am not aware of any planned release date for it at this time.

Write a Reply...